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Terms of Use

Last updated: 4 August 2026

Draft. Confirm with your adviser before launch. These terms cover the Natterback website and early access waitlist. Paid subscription terms may be issued separately when the product goes live.

Agreement

By using natterback.com or joining the early access waitlist, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site.

The service

Natterback is a product for Australian trade businesses that drafts replies to Google reviews and sends them for approval by SMS or email. The website currently offers information and an early access waitlist. Features, pricing, and availability may change before and after launch.

Early access waitlist

  • Joining the waitlist does not guarantee a place, launch date, or pricing.
  • You must provide accurate contact details and, if you choose SMS, a number you control.
  • You are responsible for any consent you give to receive SMS or email from us.

Your responsibilities (when using the product)

  • You must have authority to connect Google Business Profiles you link to Natterback.
  • You stay responsible for the content of replies posted to Google. AI drafts are suggestions only; you approve what goes live.
  • You must not use the service for unlawful, misleading, or abusive content.
  • You must comply with Google’s terms and Australian law (including spam and advertising rules).

Pricing and billing

Published prices (for example AUD $29 / $49 per month) are indicative until you start a paid subscription. Paid plans, refunds (including any money-back guarantee), and cancellation steps will be confirmed at checkout or in your account. Payments are processed by Stripe.

Acceptable use

You must not misuse the site or service (including attempting to break security, scrape at abusive volume, or submit automated spam through forms).

Intellectual property

Natterback branding, site design, and product materials are owned by us or our licensors. You may not copy them except as needed to use the service. You retain ownership of your business content and review replies; you grant us a licence to process that content only to provide the service.

Disclaimer

The site and waitlist are provided on an “as is” basis. To the extent permitted by Australian Consumer Law, we do not warrant uninterrupted or error-free operation. Nothing in these terms excludes rights you cannot waive under the Australian Consumer Law.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profits, revenue, data, or goodwill arising from use of the site or waitlist. Our total liability for any claim relating to the website or waitlist is limited to AUD $100, or the amount you paid us in the prior 12 months for the relevant paid service (if any), whichever is greater. These limits do not apply where the law forbids limiting liability.

Third-party services

The service relies on third parties (including Google, SMS providers, hosting, analytics, AI providers, and Stripe). Their outages or policy changes may affect Natterback. We are not responsible for third-party platforms beyond our control.

Changes

We may update these terms. The “Last updated” date will change when we do. Material changes to paid subscriptions will be communicated where reasonably practicable. Continued use after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of Australia. Courts in Australia have non-exclusive jurisdiction.

Contact

Questions: [email protected].